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Shipment Info

Everything you need to know about shipping with Flair Cargo — dimensions, rates, timing, and documentation requirements.

Size & Weight Limits Packaging & Documentation Charges & Fees Tender & Retrieval

Dimensions & Weight

Size & Weight Limits

ParameterLimit
Max piece weight125 kg
Max length (suitable for skis, snowboards, and long industrial parts)300 cm
Max width120 cm
Max height (strict limit to ensure clearance through the aircraft bin door)80 cm
Max girth (2H + 2W + L)450 cm
Max shipment weight1,500 kg
Chargeable Weight
Volumetric Weight Calculation
Freight charges are based on whichever is greater: actual weight or volumetric weight.
Volumetric Weight (kg) =
(L cm × W cm × H cm) ÷ 6,000

Example: 60 × 40 × 50 cm = 120,000 ÷ 6,000 = 20 kg vol. weight

Packaging Standards

How To Prepare Your Shipment

1
Use Appropriate Packaging
Use new, double-walled corrugated boxes rated for the weight of your contents. Avoid reusing old boxes showing signs of wear or water damage.
2
Cushion All Contents
Fill all void space with bubble wrap, foam inserts, or packing peanuts. Items should not shift when the box is shaken.
3
Label Correctly
Affix your air waybill label on the largest face of the package. Include both origin and destination addresses inside the package as a backup.

Quick Reference

Packaging Do's & Don'ts

✅ Do❌ Don't
Use new, double-walled corrugated boxesReuse damaged, torn, or water-stained boxes
Fill all void space so contents can't shiftLeave empty space that lets items move around
Use leak-proof, multi-layer packaging for perishablesShip perishables in single-layer or open packaging
Break large shipments into individual piecesTender intact pallets (ULDs) — not accepted
Affix the AWB label flat on the largest faceWrap labels around corners or edges

Packaging Requirements

  • All cargo must be packaged in airline-approved, durable containers suitable for manual handling.
  • Perishables (PER): Must be in leak-proof, multi-layered packaging (e.g., styrofoam inserts within waxed cardboard) to prevent any leakage in the aircraft hold.
  • Loose Items: Flair does not accept intact pallets (ULDs). Large shipments must be broken down into individual pieces for bulk loading.

Mandatory Documentation

Air Waybill (AWB): An 11-digit AWB is required for every shipment.
Commercial Invoice: Required for all commercial goods to verify value and description.
Packing List: Detailed breakdown of the shipment contents, weight, and dimensions.
Government ID: Consignees must provide a valid government-issued photo ID at the time of retrieval.

Additional Fees

Additional Fees and Charges

The following charges may apply in addition to the applicable airfreight rate. All fees are subject to applicable taxes and may vary depending on the shipment, routing, airport and services required.

ServiceFee
Air Waybill Preparation Fee$30.00 per AWB
Reservation Processing Fee$20.00 per shipment
Security Screening Fee$0.17/kg – Minimum $10.00
Service and Handling Fee$25.00 per shipment
Proof of Delivery Request Fee$35.00 per request
Customs Transmission Fee$3.50 per HAWB – Minimum $5.00
Valuable Cargo Handling Fee$35.00 per AWB
Additional fees may apply
Additional fees may apply for special cargo, storage, after-hours service, corrections, cancellations or services performed by third-party providers. Please contact the Flair Cargo team for confirmation of all applicable charges before tendering your shipment.

Shipping Info

Tender & Retrieval Time

Meeting cargo cut-off times is critical. Missing the tender window may result in your shipment being held to the next available flight.

Tender
  • General & Perishable Cargo: Must be tendered at our designated warehouse at least 4 hours prior to scheduled departure. Refer to Network for warehouse hours by station.
Retrieval (Pick-up)
  • Availability: Cargo is typically ready for retrieval 2 hours after flight arrival.
  • Storage: Free storage for the first 48 hours, after which daily storage fees apply.
  • Process: The consignee must provide the 11-digit AWB number and a matching photo ID for release.

Quick Reference

Key Facts At A Glance

WhatDetail
Tender cut-off4 hours before departure
Retrieval availability2 hours after arrival
Free storage window48 hours
Required for pick-up11-digit AWB number + government-issued photo ID
Late tender policy
Shipments presented after the 4-hour cut-off will be held for the next available Flair flight. Rebooking fees may apply.